01903 201390         Orders over £50 free delivery! *

Shipping/Returns – Terms and Conditions

Delivery is to UK mainland only (excludes Scottish Highlands and Islands, Ireland, Northern Ireland and the Isle of Man).

All Vivariums, Hoods and Stands are individually priced, if purchasing more than one item the largest item will only be charged delivery.

£4.95 on all other goods.

Free Delivery on some orders over £50 excluding Vivariums, Aquatics hoods and Stands.

Accessories and Frozen foods are dispatched within 48 hours or up to Ten days depending on stock availability.

All our Reptile Vivariums, Stands and Aquatic furniture are all made to order so therefore can take up to Six weeks depending on how busy we are. We realise this is a long dispatch time but we manufacture everything to order and offer ten different colours on each size. We also have to take into consideration build time, ordering materials that are out of stock (boards, glass etc.) staff illnesses, weather restrictions, suppliers delaying materials etc. We will always, where we can, inform you of any delays but please do not hesitate to ask on the progress of your order.

We deliver the majority of our products ourselves on nationwide delivery runs so please be aware they do not come with any packaging as they are hand delivered.

We offer a bespoke service so please contact us for quote if you require a different size.

SHIPPING TERMS

We try to deliver most of our products ourselves on nationwide delivery runs, these will be hand delivered without any packaging and will mainly be delivered flat packed. All our products are extremely easy to assemble, please ask if you require any help with assembly or an instruction page (we can email these to you). Anything that is sent via a courier company (normally Apc couriers) will be sent flat packed.

Southdown aquatics will deliver all products within our website to any address throughout the United Kingdom, areas such as the Scottish Highlands, Northern Ireland, Isle of Wight and Channel Isles are excluded. Southdown Aquatics will at all times give our best endeavour to ensure a comprehensive delivery service but cannot be held responsible for any delays that are outside of our control e.g. weather restrictions.

All items sent from Southdown Aquatics are our responsibility until signed for by the customer. You must note when signing for the delivery any packaging damage, and if possible do not sign for deliveries as unchecked. Any instructions given for an unsigned delivery i.e. Please leave in garden shed are at the customers discretion, the customer shall be responsible for any packages which may go missing under these circumstances. Any shortages must be reported to us by phone or email within a reasonable time. In normal circumstances we would request that you report these within 48 hours of delivery to enable us to rectify the problem as soon as possible.

Delivery guaranteed subject force major and customer being available to accept delivery on first attempt (or giving special instructions for parcel(s) to be left in a safe place). Any parcels delivered via the courier will be attempted next working day from dispatch, if no one is home they will attempt to make the delivery one more time the following working day. After this your parcel will go to the local depot for collection, if you require to have the parcel redelivered after the two attempts  this may incur a delivery charge .

RETURNS/CANCELLATIONS

All our products are made to order and therefore non refundable(please see your rights under faulty goods).

We at Southdown Aquatics manufacture all our products to the customers specification e.g. size and colour. We do not keep anything in stock so we order materials, glass etc once the customer has selected the size and colour they require.

If you change your mind once you have ordered your vivarium we will take reasonable steps to see if we can offer you a refund, this is dependant on the size of your vivarium and whether we have started to manufacture your order or if it is out for delivery.

Once you have taken delivery of the products to your home there will be no option for a refund (please see below).

FAULTY GOODS

We work in line with Consumer rights act which states that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended. Your rights vary depending on the nature of the fault and the length of time you have had the goods.

If your products has arrived damaged then please inform us straight away, we may ask for proof of damage e.g. photos, so we can ascertain what repairs need to be done. With any faulty product we will either repair or replace as soon as possible, you legally have 30days to tell us of any damaged caused by delivery or a faulty product but please do tell us as soon as you can as we will endeavour to repair or replace asap.

We will not refund, repair or replace any product that has been damaged by the customer. Please see Other terms and conditions below.

GENERAL TERMS AND CONDITIONS

We will not replace or repair a product that has been damaged by water, damaged caused in assembling it incorrectly or general wear and tear. We will not take responsibility in a product being damaged by items or other furniture being placed on top as this could affect the structure of the product, unless requested in advance and we have agreed to this in writing (e.g we have agreed to make it structurally suitable and have agreed make alterations to the Vivarium). All Vivariums must be used within it’s capabilities e.g over heating a Vivarium may affect its long term use as it could burn the Vivarium or make the wood expand. We take no responsibility for any animal or reptile being injured in a Vivarium as how a customer chooses to use their Vivarium is completely out of our hands and we trust that a customer will know how their reptile is meant to be kept.

VIVARIUM MAINTENANCE

We as Southdown Aquatics take no responsibility in maintaining a vivarium correctly. All vivariums MUST be sealed with Aquatic grade silicone, we take no responsibility in sealing any of the vivariums delivered and do not offer this. It is the customer’s responsibility to seal their vivarium correctly; if this is not done properly it could affect the vivarium i.e., swelling of the joints as this is a wood based product. You must ensure that this is carried out before any reptile, substrate or other materials are placed in the vivarium and the silicone is left to dry for a minimum of 24 hours. Sealing means all corners, joints, ends of track, front and back of track (to prevent damage by water/condensation) We cannot take responsibility for any vivariums that are water damaged, vivariums are humidity resistant but are not water proof.

AQUARIUM HOODS

We recommend that all Aquarium hoods are used with condensation covers on the tank to prevent excess rising moisture. The hoods are humidity/moisture resistant but are  not waterproof. We cannot take any responsibility for hoods damaged by water as this is out of our control.

Please read the Shipping and Returns before you place an order

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