Conditions, Disclaimer, Your Privacy

Conditions - click to read...




Definitions of terms

Southdown Aquatics’ refers to the company trading as ‘Southdown Aquatics’ and to the website of the said company.

‘We’, ‘Ourselves’, ‘Our’, and ‘Us’ refers to ‘Southdown Aquatics’ as detailed above.

‘You’, ‘Your’, ‘Youselves’, and ‘The Customer’, refers to you, the user of this site, and anyone who purchases or has purchased goods or services from Southdown Aquatics.

‘Site’ or ‘Website’ refers to any public content displayed at the domain ‘’.

Our Office address is:
39 Grove Road
West Sussex
BN14 9DQ

01903 201390


The address of our website and e-commerce site is:

Homepage – live goods

Terms and Conditions

Please read these terms and conditions carefully before ordering any products or services from our website. You should understand that by ordering from our site, over the phone or through our company in any way, or by using our site, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions you should not use our website or order through us. Please read through these terms and conditions carefully and print a copy for future reference.

The Website and its content may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without the express prior written consent of Southdown Aquatics. You may not sell or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with this Agreement.


Southdown Aquatics endeavours to provide current and accurate information on the website. However, misprints, errors, inaccuracies and omissions may sometimes occur. Southdown Aquatics reserves the right to:
a) Correct any error, inaccuracy or omission.
b) If an order has already been placed we will advise the customer of the changes. If the customer does not wish to accept the changes we will issue a refund.


Certain areas and features of the Website are accessible only to users who have been issued a login name and password (collectively “User Details”) by Southdown Aquatics. For the purposes of accessing the Website, the User Details remain the property of Southdown Aquatics and may be cancelled or suspended at any time by Southdown Aquatics in its discretion without any notice or liability to you or any other person. Southdown Aquatics is not under any obligation to verify the actual identity or authority of any person using User Details to access and use the Website. Southdown Aquatics may act upon any communication that is given with the use of User Details. Southdown Aquatics may in its discretion at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if Southdown Aquatics is not satisfied with such proof. If you have been issued User Details: (a) you are fully responsible and liable for the security of the User Details and any and all use and misuse of the User Details; (b) you will keep the User Details secure and confidential at all times and not disclose the User Details to any other person or permit any other person to use the User Details; (c) you will ensure that all uses of the User Details comply with this Agreement; (d) once you have logged-on to the Website using the User Details, you will not leave the computer terminal used to access the Website unless and until you have terminated the session and logged-off the Website; and (e) you will immediately notify Southdown Aquatics by telephone or email via the contact page of this Website if you know or suspect that any User Details have been lost or stolen or become known to or used by any other person.

Change of Terms and Conditions

We reserve the right, at any time to make alterations to these terms and conditions. As a visitor to it is your responsibility to ensure you are familiar with our most current version of these terms and conditions.

Privacy Policy / General Data Protection Regulations

We are committed to safeguarding the privacy of all our website visitors through the implementation of GDPR. Although we may collect personal data from the customer as part of the order process, we will never share these details with any third party unless previously agreed by yourself. Any personal data we collect from the customer, including email address, telephone number or name, will be used by ourselves to fulfil your order, send invoices and correspondence (see full privacy Policy)

Website Disclaimer - click to read...

The information contained in this website is for general information purposes only. The information is provided by Southdown Aquatics and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.Through this website you are able to link to other websites which are not under the control of Southdown Aquatics. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Southdown Aquatics takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Privacy Notice - click to read...


This Privacy Policy/Notice sets out how Southdown Aquatics uses and protects any information that you give Southdown Aquatics when you use this website.

UPDATED 24/5/18 to follow the new GDPR Legislation.

Southdown Aquatics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Southdown Aquatics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/5/18 .

Our data protection officer is Michelle Plassing and you may contact at any time by

Email –

Address – 39 Grove Road, Worthing, West Sussex Bn14 9DQ

Telephone – 01903201390

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

What we collect

We may collect the following information:

  • Name and title/job title
  • Delivery address and Billing Address
  • Contact information including email address and telephone numbers (if provided)
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Data is stored in a database which is housed on an AWS cloud server.
    Regular backups of database exports are stored for a period of 1 year.
  • Any orders via the website are paid for via paypal so we do not hold any payment details on the website.
  • Any payments made over the phone we do not store any payment information other than the same personal information kept on the website.
  • ipaddress, browser, date/time and page viewed for debug purposes,

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided (from us only not third parties).
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests but we will not share it with third parties.
  • We will contact you using the information that you have provided to organise delivery of your order or any questions we may have about your requirements, we will do this either via phone call or email.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your information will not be transferred to any other country.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not use your personal information to send you promotional information about third parties.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Michelle Plassing, Southdown Aquatics, 39 Grove Road Worthing West Sussex BN14 9DQ.

If you believe that any information we are holding on you is incorrect or incomplete or you want to change anything/delete your personal details, please write to or email us as soon as possible, at the above address or email us at We will promptly correct any information found to be incorrect.

By continuing to use the site, you agree to the use of cookies. more information

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