shop@southdown-aquatics.co.uk

01903 201390

£0.00
SAV Logo

shop@southdown-aquatics.co.uk

01903 201390

SAV Logo
£0.00

:All About Our Shipping and Returns

Please read the Shipping and the condensed terms and conditions before you place an order.

  • All made to order items run to a SIX week turnaround time (please see full terms)
  • All Vivariums, Hoods and Stands are individually priced and charged for.  Additional products on the same order are charged at £15.00 each.
  • £5.95 on all other goods. (Mainland UK only).
  • All accessories can take up to 7-10 days depending on stock availability.

IMPORTANT – PLEASE READ BEFORE ORDERING – See CONDITIONS for more in-depth terms.

⚠️ WE ARE RUNNING TO OUR FULL SIX-WEEK TURNAROUND TIME ⚠️
In some cases, orders may take longer due to delivery grouping, weather, or material delays.

‼️ PLEASE CHECK YOU ARE WITHIN OUR DELIVERY RANGE BEFORE ORDERING ‼️
Failure to check delivery eligibility may result in additional charges or non-refundable fees.

To guarantee delivery before Christmas, orders must be placed by 1st November. This is a strict cut-off to allow sufficient time for manufacture and hand delivery.

We close for our Christmas shutdown from 20th December to 4th January.
Our standard six-week turnaround time does not include Christmas shutdowns or Bank Holidays.

DELIVERY METHOD & ZONES

  • All Vivariums, Stands, and Aquarium Hoods are hand delivered by Southdown Aquatics.

  • Deliveries are only available within our designated delivery zone from Findon, West Sussex (black zone on delivery map).

  • We may be able to extend the delivery area on an individual basis. Collections are more than welcome.

  • Excluded areas (red zones) include:

    • Central London

    • Central Bristol

    • Central Birmingham

    • Any congestion charge, LEZ, ULEZ, Clean Air Zones, cycle-only roads, or restricted access areas

    • Some locations such as Bath, Bristol, and Portsmouth Clean Air Zones may be possible only if all charges are paid by the customer in advance.

      ➡️ If you are unsure or on the edge of our delivery zone, please contact us before ordering.

⚠️ Orders placed outside our delivery zone are subject to non-refundable PayPal/card processing fees.

DELIVERY CONDITIONS

  • Ground floor delivery only

  • We cannot carry items upstairs, into flats, or to first floors unless agreed in writing in advance. This is not guaranteed.

  • Property must have clear vehicle access, nearby parking, and minimal carrying distance.

  • If access is restricted or involves a long walk, delivery may be refused due to weight and safety.

  • Failed deliveries will incur a second delivery charge.

  • Delivery dates are coordinated in advance, but flexibility is limited due to grouped delivery routes.

WINTER DELIVERY NOTICE

❄️ Winter Deliveries
Deliveries may be delayed or postponed due to weather conditions (e.g. snow, ice).
Even if your local area is unaffected, travel routes may be unsafe.

We will provide as much notice as possible, but weather conditions can be unpredictable.

PRODUCT DISPATCH & ASSEMBLY

  • All Vivariums, Stands, and Aquarium Hoods are made to order

  • Typical lead time is six weeks (may exceed during busy periods).

  • Larger vivariums are delivered flat packed.

  • Items are not packaged as we hand deliver directly.

  • Assembly is not included unless agreed in advance.

  • Some items (TV stands, pigeon-hole stands, large stands) are may be delivered fully assembled and may require customer assistance on delivery.

  • Assembly instructions are available the website..

ACCESSORIES

  • Accessories are dispatched within 48 hours to 10 days, depending on stock.

  • Not all accessories are held in stock.

COLLECTIONS & THIRD-PARTY COURIERS

  • Customers may collect orders or arrange their own courier.

  • Once an item leaves our premises, responsibility transfers to the customer/courier.

  • Collected items are unpackaged.

  • Please ensure:

    • Vehicle is large enough

    • Adequate ratchet straps are used.

  • We can provide courier contacts for out of area deliveries, but any external courier is the customer’s responsibility.

RESPONSIBILITY & CLAIMS

  • Items are our responsibility until delivery is accepted, except:

    • Customer collections

    • Customer-booked couriers

  • Any damage or shortages must be reported within 48 hours of delivery.

  • Courier damage claims by Royal Mail/Parcel Force must be logged within 3 days, making prompt reporting essential.

  • “leave safe” deliveries are at the customer’s risk.

TERMS & CONDITIONS

MADE-TO-ORDER POLICY

  • All vivariums, stands, and hoods are custom made to order.

  • As such, items are non-refundable, except where goods are faulty under consumer law.

  • Materials (boards, glass, etc.) are ordered specifically once your order is placed.

CANCELLATIONS & CHANGES

  • Orders are non refundable, but if we refund on an individual basis then the following applies;

  • Refund eligibility depends on:

    • Product size

    • Stage of production

    • Delivery status

  • PayPal/card processing fees are non-refundable.

  • Cancellation/admin fees of up to 5% may apply.

  • Order changes (size, colour, delivery method) may extend turnaround time.

DELIVERY ZONE ERRORS

  • Orders placed outside our delivery zone are subject to non-refundable processing fees.

  • Please ensure you have read all delivery restrictions before ordering.

FAULTY GOODS & CONSUMER RIGHTS

We operate in line with the Consumer Rights Act.

  • Goods must be:

    • As described

    • Of satisfactory quality

    • Fit for purpose

    • Please see disclaimer on our full conditions page.

  • Damaged items must be reported within 48 hours of delivery.

  • Faults must be reported within 30 days.

  • We may request photos to assess repairs or replacement.

  • We will repair or replace faulty goods where applicable.

❌ We do not cover:

  • Customer-caused damage including altering the product from how it was delivered.

  • Incorrect assembly

  • Water damage

  • Wear and tear

  • Items collected or transported by customer-booked couriers.

GENERAL PRODUCT USE & LIABILITY

  • Vivariums must be used within their design limits.

  • Overheating, excessive weight, or misuse may cause damage.

  • We are not responsible for:

    • Injury to animals

    • Damage caused by incorrect setup or usage

  • Heavy substrates may require additional supports, which are the customer’s responsibility unless agreed in writing.

VIVARIUM PLACEMENT & SUPPORT

  • Vivariums must be placed on:

    • Flat

    • Even

    • Correctly sized surfaces

  • Uneven placement may affect glass tolerance.

  • Provided supports must be used where supplied.

CABLE HOLES

  • Cable holes are not standard.

  • Available free of charge upon request but not guaranteed, especially during busy periods.

MAINTENANCE & SEALING

  • All vivariums must be sealed by the customer using aquatic-grade silicone.

  • Minimum drying time: 24 hours before use.

  • Sealing must include:

    • All joints

    • Tracks (front and back)

  • Vivariums are humidity resistant, not waterproof.

  • Water damage is not covered.

AQUARIUM HOODS

  • Must be used with condensation covers.

  • Hoods are moisture resistant but not waterproof.

  • Water damage is not covered.

DISCLAIMER

See full disclaimer on our main Conditions page.

  • Some colours (e.g. white, black, grey) may show blemishes due to board materials.

  • Dust may be present due to direct workshop delivery.

  • Board Colours may be discontinued by suppliers, we will offer an alternative.

  • Colour shades may vary depending on light

WE RUN TO SIX WEEK TURNAROUND TIME AS STANDARD- Please ensure you check delivery conditions before ordering. Delivery Conditions
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